Category Archives: Windows

Restore Active Directory on SBS 2003 Server

Recently we migrated a customer from SBS 2003 to SBS 2011. During this the setup on the SBS 2011 crashed. The SBS 2011 server was connected to the domain and replicating however the setup crashed setting up IIS. In Microsofts infinit wisdom they didn’t create a method to restart the setup so you have to roll the SBS 2003 active directory using the system state backups you created before starting the migration. These are the steps we used to do that. It is a bit of a mishmash of a couple of different procedures.
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Chrome Killing Print Spooler

We recently had a client who had an issue that there print spooler kept crashing. Trying to restart it caused it to run for 30 seconds then crash again. The event log showed:

Faulting application name: spoolsv.exe, version: 6.1.7601.17514, time stamp: 0x4ce7aa85
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96e
Exception code: 0xc0000374
Fault offset: 0x000c37b7
Faulting process id: 0xf4c
Faulting application start time: 0x01cc5b0edb7f76a9
Faulting application path: C:\Windows\System32\spoolsv.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 1b674bcc-c702-11e0-bba3-d027885ca867

Now the interesting this was that they then attempted to print on another PC and the same thing kept happening. Removing the printers manually from the registry by deleting them from under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers allowed the print spooler to start then we could manually start the print spooler and re-add the drivers. All testing worked however when the user tried to print from their Gmail account it would crash again requiring the removal and re adding of all the printers.

The user had recently enabled Cloud Print and even disabling it attempting to print would have the safe effect. The eventual solution was to remove chrome and use FF. Not the best solution but they can now print without issues.

Konica Minolta Deploy Account Tracking from Group Policy

We recently had a client who used account tracking on their Konica Minolta. While all the computers were configured to print from the one account they really only used it when photocopying. This created an issue because we couldn’t find a way to deploy the tracking code through group policy so each time a new user logged into a PC they would have to configure the printers authentication.

Using process manager we were able to find the registry key that stores the authentication information. It is contained in


If you configure a printer on a PC, export that key then write a login script to import that key on login the account tracking username and password will be setup.